Store Policy
Shipping & Delivery.
We strive to bring the best well-being products to your doorstep as efficiently as possible.
-
Delivery Times: All orders are processed within 24–48 hours. Estimated delivery to UK addresses is 7 to 12 business days.
-
Tracking: Every order includes a Royal Mail or local courier tracking number, provided via email once dispatched.
-
Lost Packages: If your order hasn't arrived within 20 business days, please contact us for a full investigation or a reshipment.
Returns & Refunds.
Your satisfaction is our priority. In line with UK Consumer Contracts Regulations, you have a right to change your mind.
-
14-Day Window: You have 14 days from the date of delivery to request a return.
-
Condition: Items must be unused, in their original "as-new" condition, and in the original packaging. Due to the nature of some well-being products (e.g., sleep masks), items that have been worn against the skin cannot be returned if the hygiene seal is broken.
-
Refund Process: Once received and inspected, your refund will be processed back to your original payment method within 5–7 business days
Quality Guarantee & Damages.
We take great pride in the curation of the Next Wave collection.
-
Damaged Items: If your product arrives damaged or defective, please notify us within 48 hours of delivery with a photo of the issue. We will arrange a replacement at no extra cost to you.
-
Fair Wear & Tear: Our policy covers manufacturing defects but does not extend to damage caused by misuse or accidental breakage.